Part-Time Customer Experience Specialist

Ferrellgas; Augusta (GA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Paid Time Off

Paid Training

Propane savings discounts

Job summary

Ferrellgas in Augusta, GA, is hiring a Part-Time Customer Service Specialist to handle inbound/outbound communications and support customers while collaborating with internal teams to ensure a high-quality experience.

The role requires 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office. Responsibilities include account maintenance, order scheduling, and basic collections when needed.

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on teamwork.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a U.S. citizen or eligible to work in the United States without sponsorship.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Work with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that satisfy their requests and reduce follow-up questions.
• Schedule delivery orders and negotiate for new or returning customers.
• Handle general customer issues, including service orders, pricing questions, and contract information.
• Assist with de-escalation per policy and perform soft collections when needed.
• Support setup of new customer accounts and meet performance standards.

Skills

Customer service

Negotiation

Data entry

Communication

Microsoft Office

Education

High School Diploma or equivalent

Tools

Excel

Word

Access

Job description

Ferrellgas in Augusta, GA, is hiring a Part-Time Customer Service Specialist to handle inbound/outbound communications and support customers while collaborating with internal teams to ensure a high-quality experience.

The role requires 1+ year of customer service experience, strong communication skills, and proficiency with Microsoft Office. Responsibilities include account maintenance, order scheduling, and basic collections when needed.