Part-Time Customer Service & Solutions Specialist

UNAVAILABLE; Moberly (MO); On-site; USD 18,000 - 24,000; Part time

Benefits offered by this job

401(k) with company match

Employee Stock Ownership Plan (ESOP)

Paid Time Off (PTO)

Paid Training

Exclusive Savings

Job summary

Ferrellgas is hiring a Part-Time Customer Service Specialist in the United States. You will handle inbound and outbound communications, support customers, and collaborate with internal teams to deliver a high-quality experience.

You’ll engage daily with customers, ask clarifying questions, and maintain accurate account information while working to strengthen relationships. The role emphasizes service excellence and teamwork in a fast-paced environment.

Qualifications

• 1+ year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication with teamwork ability.
• Proficient in Microsoft Office including Excel, Word, and Access.

Responsibilities

• Answer phones, chat, social media, or email politely and professionally.
• Work with customers daily to sustain and improve relationships.
• Ask probing questions to identify issues or concerns.
• Ensure accurate account maintenance and updating of information.
• Use resolution techniques to satisfy requests and reduce follow-ups.
• Schedule deliveries and negotiate on issues for new and returning customers.
• Handle general service orders, emergency scripts, and pricing questions.
• Assist with de-escalation per policy and communicate clearly.
• Send statements/invoices and perform soft collections as needed.
• Support setup of new customer accounts and meet performance standards.

Skills

Customer service

Negotiation

Communication

Team building

Typing

Data entry

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel)

Microsoft Word

Microsoft Access

Job description

Ferrellgas is hiring a Part-Time Customer Service Specialist in the United States. You will handle inbound and outbound communications, support customers, and collaborate with internal teams to deliver a high-quality experience.

You’ll engage daily with customers, ask clarifying questions, and maintain accurate account information while working to strengthen relationships. The role emphasizes service excellence and teamwork in a fast-paced environment.