Part-Time Store Experience Lead

Designer Brands; San Diego (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

DSW is seeking a customer-focused associate to support store leadership in delivering an exceptional in-store experience. You will model CEL behaviors, respond promptly to requests, and help maintain store standards during daily open/close tasks.

You will assist with inventory-related duties, omni-channel activities like BOPIS, and uphold policy compliance while delivering friendly, efficient service in a fast-paced environment.

Qualifications

• Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm.
• Ability to develop collaborative working relationships.
• Good verbal and written communication skills.
• Ability to move with tempo and hold team accountable to meet time bound expectations.
• Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours.
• Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
• Must have the ability to spend up to 100% of working time standing or walking around the store.
• Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
• Stoop, kneel, crouch or crawl on a frequent basis.

Responsibilities

• Maintain in-store experience by modeling Customer Experience Leader (CEL) behaviors and redirecting associate behaviors to achieve store goals and KPI. Responsible for responding to customer and associate requests or feedback with a high sense of urgency.
• Ensures customers have a positive experience by maintaining DSW store standards. Completes all tasks related to daily open/close including store cleaning, recovery and maintenance standards.
• Reviews daily communication; plans and executes tasks throughout the day and follows through with required actions.

Skills

Excellent customer service

Collaborative relationships

Verbal & written communication

Fast-paced environment

Availability nights weekends holidays

POS system tech

Standing/walking 100% of time

Lifting up to 50 lbs

Education

High school diploma or equivalent

2+ years workforce experience

Tools

POS system

Job description

DSW is seeking a customer-focused associate to support store leadership in delivering an exceptional in-store experience. You will model CEL behaviors, respond promptly to requests, and help maintain store standards during daily open/close tasks.

You will assist with inventory-related duties, omni-channel activities like BOPIS, and uphold policy compliance while delivering friendly, efficient service in a fast-paced environment.