Part-Time Customer Care & Dispatch Support

Saia Sales; Tennessee; On-site; USD 29,000 - 34,000; Full time

Job summary

Saia is a logistics and transportation company seeking an office associate to support terminal operations with clerical and customer service duties. You will ensure shipment documentation is accurate, organized, and properly processed to help daily operations run smoothly.

Responsibilities include handling paperwork, coordinating with drivers and operations staff, and maintaining records. Proficiency in Microsoft Office and clear communication are valued for delivering a positive customer

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform the job tasks and interact with customers and colleagues.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

Skills

Customer service

Transportation knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a logistics and transportation company seeking an office associate to support terminal operations with clerical and customer service duties. You will ensure shipment documentation is accurate, organized, and properly processed to help daily operations run smoothly.

Responsibilities include handling paperwork, coordinating with drivers and operations staff, and maintaining records. Proficiency in Microsoft Office and clear communication are valued for delivering a positive customer