Logistics Customer Care & Dispatch Specialist

20 Saia Motor Freight Line LLC; Norfolk (VA); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia is a logistics and transportation company committed to its people, customers, and community. This role provides support to customers and terminal operations by managing communications and coordinating service activities, delivering accurate documentation and timely assistance to strengthen relationships and improve efficiency.

You will handle inbound calls and emails, coordinate with terminals, prepare dispatch paperwork, support billing, and monitor service quality.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Read, write, and speak English for documentation and communications.

Responsibilities

• Handle inbound calls and emails, schedule appointments, and address inquiries on orders and deliveries.
• Coordinate with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia is a logistics and transportation company committed to its people, customers, and community. This role provides support to customers and terminal operations by managing communications and coordinating service activities, delivering accurate documentation and timely assistance to strengthen relationships and improve efficiency.

You will handle inbound calls and emails, coordinate with terminals, prepare dispatch paperwork, support billing, and monitor service quality.