Customer Care & Dispatch Coordinator

Saia; Boston (MA); On-site; USD 32,000 - 39,000; Full time

Job summary

Saia is seeking a customer-focused professional to provide essential support to customers and terminal operations. You will handle inquiries, coordinate deliveries, and ensure accurate documentation to strengthen relationships and improve efficiency.

Responsibilities include processing orders, coordinating with dispatch, and maintaining records while assisting with billing and data entry. Strong communication and reliability are required for success in this role.

Qualifications

• High school diploma or GED required.
• Authorized to work in the United States.
• Excellent written and verbal English communications.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Microsoft Office

Communication

Education

High school diploma

Job description

Saia is seeking a customer-focused professional to provide essential support to customers and terminal operations. You will handle inquiries, coordinate deliveries, and ensure accurate documentation to strengthen relationships and improve efficiency.

Responsibilities include processing orders, coordinating with dispatch, and maintaining records while assisting with billing and data entry. Strong communication and reliability are required for success in this role.