Logistics Customer Care Specialist

Saia Inc.; Memphis (TN); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Inc. is seeking a detail-oriented clerical and customer service professional to support terminal operations. You will manage shipment documentation, assist with recordkeeping, and coordinate with drivers and operations staff to ensure timely deliveries.

Ideal candidates will have strong Microsoft Office skills, customer service experience, and familiarity with transportation workflows. This role is based in our Memphis terminal with on-site requirements and occasional peak-period

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform job tasks and interact with customers and management.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments with operations staff.
• Reviews outbound load paperwork for accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops in coordination with operations staff.
• Provides assistance to drivers for line haul operations.
• Identifies and escalates paperwork or process issues to prevent delays; supports administrative tasks as assigned.

Skills

Customer service experience

Transportation experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a detail-oriented clerical and customer service professional to support terminal operations. You will manage shipment documentation, assist with recordkeeping, and coordinate with drivers and operations staff to ensure timely deliveries.

Ideal candidates will have strong Microsoft Office skills, customer service experience, and familiarity with transportation workflows. This role is based in our Memphis terminal with on-site requirements and occasional peak-period