Logistics Customer Care Specialist I — Docs & Dispatch

Saia; Des Moines (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia in Des Moines, IA is seeking a Clerical/Customer Service Associate to support terminal operations by processing shipment documentation accurately and efficiently. You will assist with paperwork and basic service requests to keep daily operations running smoothly.

Responsibilities include handling inbound/outbound communications, organizing records, and coordinating with drivers and operations staff to ensure timely deliveries. Prior office or logistics experience is a plus.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform tasks and complete documents, reports and records.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers with operations staff.
• Provides assistance and support to drivers for the line haul department.
• Escalates paperwork or process issues to prevent delays and assists with administrative projects.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia in Des Moines, IA is seeking a Clerical/Customer Service Associate to support terminal operations by processing shipment documentation accurately and efficiently. You will assist with paperwork and basic service requests to keep daily operations running smoothly.

Responsibilities include handling inbound/outbound communications, organizing records, and coordinating with drivers and operations staff to ensure timely deliveries. Prior office or logistics experience is a plus.