Logistics Customer Care & Dispatch Specialist

Saia, Inc.; Chesapeake (VA); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia, Inc. is a logistics and transportation company seeking a Customer Service Coordinator to support customers and terminal operations. You will manage communications, schedule appointments, and coordinate service activities to strengthen relationships and improve efficiency.

The role requires handling inbound calls/emails, coordinating with dispatch, and ensuring accurate paperwork. Proficiency in Microsoft Office and strong communication are preferred for success.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform the tasks of the job.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia, Inc. is a logistics and transportation company seeking a Customer Service Coordinator to support customers and terminal operations. You will manage communications, schedule appointments, and coordinate service activities to strengthen relationships and improve efficiency.

The role requires handling inbound calls/emails, coordinating with dispatch, and ensuring accurate paperwork. Proficiency in Microsoft Office and strong communication are preferred for success.