Logistics Customer Care & Documentation Specialist I

Saia Motor Freight Line LLC; Memphis (TN); Vor Ort; USD 29.000 - 34.000; Vollzeit

Zusammenfassung

Saia Motor Freight Line LLC is seeking an office clerk to support terminal operations through clerical and customer service tasks. You will ensure shipment paperwork is accurate and organized, and you will assist with daily dispatch and coordination with drivers and customers.

The role involves handling paperwork, data entry, and routine communication by phone and email to resolve issues and keep operations running smoothly. An entry-level proximity to logistics is ideal.

Qualifikationen

• Must be able to read, write, communicate and comprehend English to perform duties and complete documents accurately.
• Authorized to work in the United States.
• Minimum 18 years of age.

Aufgaben

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains filing and recordkeeping for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments with operations staff.
• Reviews outbound load paperwork for accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and ensure a positive customer experience.
• Arranges dock pickups and dock drops with operations staff.
• Provides support to drivers for line haul operations.
• Escalates issues to prevent delays and assists with administrative projects.

Kenntnisse

Customer service

Documentation

Data entry

MS Office

Ausbildung

High school diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Saia Motor Freight Line LLC is seeking an office clerk to support terminal operations through clerical and customer service tasks. You will ensure shipment paperwork is accurate and organized, and you will assist with daily dispatch and coordination with drivers and customers.

The role involves handling paperwork, data entry, and routine communication by phone and email to resolve issues and keep operations running smoothly. An entry-level proximity to logistics is ideal.