Part-Time Customer Care & Dispatch Specialist

Saia Motor Freight Line LLC; Cedar Rapids (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Motor Freight Line LLC is seeking a terminal operations clerk to support daily dispatch and documentation tasks. The role involves preparing and organizing shipment paperwork, assisting drivers, and handling inbound inquiries to ensure smooth operations.

The position requires a high school diploma or GED, 18+ years of age, and US work authorization. Proficiency with Microsoft Office is preferred, with occasional lifting up to 20 pounds in a terminal environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform job tasks.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.

Skills

Customer service

Data entry

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC is seeking a terminal operations clerk to support daily dispatch and documentation tasks. The role involves preparing and organizing shipment paperwork, assisting drivers, and handling inbound inquiries to ensure smooth operations.

The position requires a high school diploma or GED, 18+ years of age, and US work authorization. Proficiency with Microsoft Office is preferred, with occasional lifting up to 20 pounds in a terminal environment.