Logistics Customer Support Specialist

Saia Motor Freight Line LLC; Lakeview (SC); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia Motor Freight Line LLC is seeking a clerk to support terminal operations with clerical and customer service duties. You will prepare, organize, and track shipment documentation, assist drivers and customers, and maintain accurate records to keep daily operations running smoothly.

The role involves coordinating with operations staff for dock pickups and loads, handling calls and emails, and ensuring timely resolution of issues while maintaining a positive customer experience.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED.
• Ability to read, write, communicate, and comprehend English.
• Preferred: working knowledge of Microsoft Office.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

Skills

Customer service

Microsoft Office

Communication

Education

High school diploma or GED

Job description

Saia Motor Freight Line LLC is seeking a clerk to support terminal operations with clerical and customer service duties. You will prepare, organize, and track shipment documentation, assist drivers and customers, and maintain accurate records to keep daily operations running smoothly.

The role involves coordinating with operations staff for dock pickups and loads, handling calls and emails, and ensuring timely resolution of issues while maintaining a positive customer experience.