Logistics Customer Care & Dispatch Specialist

Saia Motor Freight Line LLC; Washington; On-site; USD 31,000 - 39,000; Full time

Job summary

Saia Motor Freight Line LLC is seeking a customer service professional to support escalated inquiries, coordinate with terminal operations, and resolve service-related issues. The role emphasizes accurate documentation, claims handling, and timely communication with drivers and customers.

Candidates should have strong English communication, a high school diploma or GED, and experience in transportation or freight settings.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Strong reading, writing and communication skills in English.

Responsibilities

• Handle inbound calls and emails, resolve escalated inquiries to ensure positive customer experience.
• Investigate freight issues, manage claims processes, and apply policies to resolve disputes fairly.
• Coordinate with terminal operations and dispatch to confirm delivery availability and schedules.

Skills

Customer service

Dispute resolution

Data entry

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Motor Freight Line LLC is seeking a customer service professional to support escalated inquiries, coordinate with terminal operations, and resolve service-related issues. The role emphasizes accurate documentation, claims handling, and timely communication with drivers and customers.

Candidates should have strong English communication, a high school diploma or GED, and experience in transportation or freight settings.