Logistics Customer Service Specialist

20 Saia Motor Freight Line LLC; Des Moines (IA); On-site; USD 29,000 - 34,000; Full time

Job summary

Saia is a logistics and transportation company seeking an office-based clerk to support terminal operations and customer service. You will prepare and organize shipment documents, maintain records, and coordinate with operations staff for dock pickups/drop-offs.

Ideal candidates have a HS diploma or GED, strong English skills, and familiarity with Microsoft Office. The role involves data entry, communication with drivers and customers, and occasional longer hours during peak periods.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED required.
• Authorized to work in the United States.

Responsibilities

• Prepares, prints, scans, and organizes documentation for terminal operations and dispatch.
• Maintains accurate filing and recordkeeping systems for shipments and terminal records.
• Bundles and distributes paperwork for outbound shipments in coordination with operations staff.
• Reviews outbound load paperwork to ensure accuracy before dispatch.
• Handles inbound calls and emails to provide timely resolution and a positive customer experience.
• Arranges dock pickups and dock drops for customers in coordination with operations staff.
• Provides assistance and support to internal and external drivers for the line haul department.
• Identifies paperwork or process issues, escalating as needed to prevent delays, and assists with administrative projects or special tasks as assigned.

Skills

Customer service

Microsoft Office

English proficiency

Education

High school diploma or GED

Job description

Saia is a logistics and transportation company seeking an office-based clerk to support terminal operations and customer service. You will prepare and organize shipment documents, maintain records, and coordinate with operations staff for dock pickups/drop-offs.

Ideal candidates have a HS diploma or GED, strong English skills, and familiarity with Microsoft Office. The role involves data entry, communication with drivers and customers, and occasional longer hours during peak periods.