Logistics Dispatch & Customer Support Specialist

Saia Inc.; Oklahoma City (OK); On-site; USD 29,000 - 36,000; Full time

Job summary

Saia Inc. is seeking a Customer Service/Dispatch Support professional to assist customers and terminal operations by coordinating service activities and delivering accurate documentation.

You will help strengthen customer relationships and improve operational efficiency. Responsibilities include handling inbound calls and emails, coordinating with terminals, preparing dispatch paperwork, supporting billing and data entry, and monitoring service issues to maintain quality.

Qualifications

• 2+ years of transportation or customer service experience.
• Working knowledge of Microsoft Office.
• Authorized to work in the United States.
• Read, write and communicate in English.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times.
• Confirms delivery availability with dispatch and resolves scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy.
• Supports billing and data entry while maintaining records.
• Conducts driver check-ins to verify delivery performance.
• Responds to customer requests across channels to resolve issues.
• Monitors service activities to identify problems and take corrective action.

Skills

Customer service experience

Transportation knowledge

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a Customer Service/Dispatch Support professional to assist customers and terminal operations by coordinating service activities and delivering accurate documentation.

You will help strengthen customer relationships and improve operational efficiency. Responsibilities include handling inbound calls and emails, coordinating with terminals, preparing dispatch paperwork, supporting billing and data entry, and monitoring service issues to maintain quality.