Customer Care & Dispatch Specialist

20 Saia Motor Freight Line LLC; Oklahoma City (OK); On-site; USD 30,000 - 36,000; Full time

Job summary

Saia is seeking a Customer Service/Operations Support representative to assist customers and terminal operations, ensuring accurate documentation and timely service. You will manage communications, schedule activities, and help improve operational efficiency across the network.

Key responsibilities include handling inquiries, coordinating with dispatch, preparing paperwork, supporting billing, and maintaining terminal records.

Qualifications

• 2+ years of transportation, customer service, or related experience.
• Read, write and communicate in English.
• Authorized to work in the United States.

Responsibilities

• Handles inbound calls and emails; schedules appointments; addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and resolves scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Transportation experience

Customer service

Tools

Microsoft Office

Job description

Saia is seeking a Customer Service/Operations Support representative to assist customers and terminal operations, ensuring accurate documentation and timely service. You will manage communications, schedule activities, and help improve operational efficiency across the network.

Key responsibilities include handling inquiries, coordinating with dispatch, preparing paperwork, supporting billing, and maintaining terminal records.