Part-Time Concierge: Guest Service & Access Control Pro

FirstService Residential; McLean (VA); On-site; USD 25,000 - 30,000; Part time

Job summary

FirstService Residential is seeking a Part-Time Concierge Associate in McLean, VA to deliver exceptional service to residents and guests. You will greet residents, manage guest check-ins/outs, and respond to access control procedures while maintaining accurate logs and forms.

The role requires the ability to navigate security systems, perform clerical tasks in Word/Excel, and walk the property for monitoring. Flexibility for overtime and varied hours is expected.

Qualifications

• Ability to manage multiple priorities.
• Excellent customer service, communication and time management.
• Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel.
• Command of information system hardware/software is preferred
• Good written and verbal communication skills
• Strong customer service and interpersonal skills

Responsibilities

• Provides exceptional customer service.
• Meets and greets residents; checks guests and service providers in/out.
• Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.
• Assists with general concierge services and performs administrative clerical, Word and Excel document work.
• Walks the building premises as directed for monitoring purposes.
• Monitors and controls access to the building
• Resolves and follows-up on all complaints/issues, escalating to supervisor if necessary
• Provides general concierge services as well as administrative clerical work when needed
• Helps maintain a safe and secure environment throughout the building/property(s)
• Walks the building premises as directed for monitoring purposes
• Have the ability to understand and complete all required forms
• May be assigned other duties by supervisor

Skills

Customer service

Communication

Time management

Microsoft Office

Interpersonal skills

Adaptability

Tools

Outlook

Word

Excel

Job description

FirstService Residential is seeking a Part-Time Concierge Associate in McLean, VA to deliver exceptional service to residents and guests. You will greet residents, manage guest check-ins/outs, and respond to access control procedures while maintaining accurate logs and forms.

The role requires the ability to navigate security systems, perform clerical tasks in Word/Excel, and walk the property for monitoring. Flexibility for overtime and varied hours is expected.