Resident Concierge & Security Coordinator

FirstService Residential; Lauderdale-by-the-Sea (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

FirstService Residential is seeking a Front Desk Associate to greet residents, manage access, and monitor security systems. The role requires strong communication, multitasking, and service orientation, with an emphasis on safety and incident response.

You will work Tuesday through Saturday from 2:00 PM to 10:00 PM, and be responsible for maintaining daily logs and providing high-quality customer service to residents, guests, and service providers.

Qualifications

• High school diploma or equivalent is preferred.
• College-level courses in business or hospitality are preferred.
• 2–3 years of business experience preferred.
• Computer literacy and information system familiarity are preferred.
• Strong written and verbal communication skills are required.
• Multiple language fluency is desirable.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitors and controls Electronic Security Control Systems.
• Responds to emergency situations in a timely and efficient manner.
• Monitors and controls access to the building.
• Maintains daily log, records, and forms.
• Resolves and follows-up on all complaints/issues.
• Maintains a safe and secure environment throughout the building/property.
• May be assigned other duties by the on-site property manager.
• Follows safety procedures and maintains a safe work environment.
• Other duties as required.

Skills

Business experience 2-3 years

Customer service

Communication skills

Multilingual

Emergency procedures awareness

Education

High school diploma or equivalency

College-level courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate to greet residents, manage access, and monitor security systems. The role requires strong communication, multitasking, and service orientation, with an emphasis on safety and incident response.

You will work Tuesday through Saturday from 2:00 PM to 10:00 PM, and be responsible for maintaining daily logs and providing high-quality customer service to residents, guests, and service providers.