Concierge

NRI Staffing Inc.; McLean (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Health, dental, and vision benefits (‑

Paid time off and holiday pay (where可)

Career growth and advancement

Job summary

NRI Staffing Inc. is seeking a professional Concierge in McLean, VA to provide exceptional service and support to residents, guests, visitors, and tenants at a premier property.

You will be the first point of contact, creating a welcoming environment while delivering outstanding customer service and administrative support. The role involves greeting and assisting residents and guests, managing the front desk, coordinating access, handling packages, and working with property management and

Qualifications

• High school diploma or equivalent required.
• Experience in concierge, hospitality, customer service, front desk, reception or administrative support preferred.
• Strong verbal and written communication skills.
• Professional appearance and demeanor.

Responsibilities

• Greet residents, guests, visitors and vendors in a warm, professional manner.
• Manage the front desk and serve as the primary point of contact for inquiries and requests.
• Answer and direct incoming phone calls, emails, and correspondence.
• Coordinate visitor access and maintain guest registration logs.
• Receive, track, and distribute packages, deliveries, and mail.
• Assist residents and guests with reservations, transportation, local recommendations and special requests.
• Monitor building access and report security concerns or unusual activity.
• Coordinate with property management, maintenance teams, and vendors to address needs.
• Maintain accurate records, service requests, and incident reports.
• Ensure lobby and common areas remain clean, organized and welcoming.
• Deliver exceptional customer service while maintaining professionalism and confidentiality.

Skills

Customer service

Front desk operations

Multitasking

Microsoft Office

Written and verbal communication

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Email systems

Job description

Schedule: Day, Evening, Weekend, and Holiday shifts as needed

Position Overview

We are seeking a professional, customer-focused Concierge to provide exceptional service and support to residents, guests, visitors, and tenants in a premier residential or commercial property in McLean, VA. The Concierge serves as the first point of contact and is responsible for creating a welcoming environment while delivering outstanding customer service and administrative support.

Key Responsibilities

• Greet residents, guests, visitors, and vendors in a warm and professional manner.


• Manage the front desk and serve as the primary point of contact for inquiries and requests.


• Answer and direct incoming phone calls, emails, and correspondence.


• Coordinate visitor access and maintain guest registration logs.


• Receive, track, and distribute packages, deliveries, and mail.


• Assist residents and guests with reservations, transportation arrangements, local recommendations, and special requests.


• Monitor building access and report security concerns or unusual activity.


• Coordinate with property management, maintenance teams, and vendors to address resident or guest needs.


• Maintain accurate records, service requests, and incident reports.


• Ensure the lobby and common areas remain clean, organized, and welcoming.


• Deliver exceptional customer service while maintaining professionalism and confidentiality.

Qualifications

• High school diploma or equivalent required.


• Previous experience in concierge services, hospitality, customer service, front desk operations, reception, or administrative support preferred.


• Strong verbal and written communication skills.


• Excellent interpersonal and problem-solving abilities.


• Professional appearance and demeanor.


• Ability to multitask and work efficiently in a fast-paced environment.


• Basic computer proficiency, including Microsoft Office and email systems.


• Dependable, punctual, and detail-oriented.

Preferred Experience

• Luxury residential, hotel, corporate office, or country club experience.


• Experience with visitor management and package tracking systems.


• Customer service or hospitality experience working with high-profile clients, residents, or executives.


• $20.00 - $25.00 per hour, based on experience


• Weekly pay


• Opportunities for overtime


• Health, dental, and vision benefits (where applicable)


• Paid time off and holiday pay (where applicable)


• Career growth and advancement opportunities


• Professional and supportive work environment

Ideal Candidate

The ideal candidate is polished, friendly, and service-oriented, with a passion for creating exceptional experiences. They take pride in delivering high-quality customer service, maintaining professionalism, and serving as a reliable resource for residents, guests, and visitors.