Concierge

AtWork Group; Town of Vienna (WI); On-site; USD 22,041 - 27,552; Full time

Job summary

AtWork Group is seeking a professional Apartment Concierge to join a luxury apartment community. The Concierge serves as the first point of contact for residents and guests, delivering exceptional customer service. Ideal candidates will have experience in hospitality or customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.

Responsibilities include managing resident inquiries, overseeing package deliveries, and ensuring community security. Candidates must possess a high school diploma and be able to pass a background check. A professional appearance and attitude are essential.

Qualifications

• Previous concierge, front desk, hospitality, customer service, or administrative experience preferred.
• Must be able to pass a background check.

Responsibilities

• Greet residents, guests, and vendors with a warm and professional demeanor.
• Answer phones, respond to resident inquiries, and provide outstanding customer service.
• Manage package deliveries and resident notifications.
• Monitor building access and visitor logs while maintaining community security procedures.
• Assist with resident requests and coordinate with property management as needed.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Yardi

Entrata

Job description

Job Type: Full-Time and Part-Time Available

Pay: $18/hr

Location: Tysons, VA

Job Description

We are seeking a professional, customer-focused Apartment Concierge to join our team at a luxury apartment community. The Concierge is the first point of contact for residents, guests, and vendors, creating a welcoming environment while delivering exceptional customer service. If you enjoy helping others, thrive in a fast-paced setting, and take pride in providing a five-star resident experience, we' d love to hear from you!

Responsibilities

• Greet residents, guests, and vendors with a warm and professional demeanor.
• Answer phones, respond to resident inquiries, and provide outstanding customer service.
• Manage package deliveries and resident notifications.
• Monitor building access and visitor logs while maintaining community security procedures.
• Assist with resident requests and coordinate with property management as needed.
• Maintain the front desk, lobby, and common areas in a clean and organized manner.
• Handle administrative tasks such as data entry, filing, and email correspondence.
• Report maintenance concerns and emergencies to the appropriate personnel.
• Follow all community policies and procedures while maintaining confidentiality.

Qualifications

• Previous concierge, front desk, hospitality, customer service, or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Professional appearance and positive attitude.
• Strong organizational and multitasking abilities.
• Comfortable using computers, Microsoft Office, and email.
• Ability to remain calm and professional in a fast-paced environment.
• High school diploma or equivalent required.
• Must be able to pass a background check.

Preferred Experience

• Apartment or property management experience
• Receptionist or administrative assistant experience
• Experience with Yardi, Entrata, or other property management software is a plus

Schedule

• Morning: 7am-3pm
• Evening: 3pm-11pm
• Overnight: 11am-7am