Part-Time Client Support & Relations Specialist

Lose Design; Summerville (SC); On-site; USD 34,663 - 49,369; Part time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to enhance customer satisfaction and relationships. Responsibilities include handling inquiries, providing updates, and ensuring client databases are current. Ideal candidates will have excellent customer service skills and experience in customer-facing roles. The position offers a competitive hourly pay of $30.50, with additional benefits like 25 holiday days and a pension scheme.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Refer to customer scripts in difficult situations.
• Ensure databases are kept up-to-date.
• Participate in training/meetings for policy updates.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite knowledge

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to enhance customer satisfaction and relationships. Responsibilities include handling inquiries, providing updates, and ensuring client databases are current. Ideal candidates will have excellent customer service skills and experience in customer-facing roles. The position offers a competitive hourly pay of $30.50, with additional benefits like 25 holiday days and a pension scheme.