Customer Experience Specialist

Lose Design; Santee (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to provide exceptional service and strengthen client relationships. This role involves managing inquiries, updating client databases, and maintaining customer satisfaction. Ideal candidates will have prior customer service experience, excellent communication skills, and a high school diploma. This position offers competitive pay of $30.50 hourly, 25 holidays, a pension scheme, and more, fostering both individual growth and team collaboration.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-oriented.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers and address enquiries.
• Ensure all databases are updated with client details.
• Participate in training to ensure policy knowledge is current.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to provide exceptional service and strengthen client relationships. This role involves managing inquiries, updating client databases, and maintaining customer satisfaction. Ideal candidates will have prior customer service experience, excellent communication skills, and a high school diploma. This position offers competitive pay of $30.50 hourly, 25 holidays, a pension scheme, and more, fostering both individual growth and team collaboration.