Client Success & Design Studio Support

Lose Design; Mount Pleasant (SC); On-site; USD 42,016; Full time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative responsible for delivering exceptional customer service and building customer relationships. The role involves managing inquiries, providing updates, and scheduling to meet KPIs. The ideal candidate has strong problem-solving skills and prior customer-facing experience. Competitive hourly pay of $30.50 is offered along with generous benefits including paid time off and a pension scheme.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Refer to customer scripts when working through difficult situations.
• Follow and improve departmental processes and company service standards.
• Ensure databases are updated with client details.
• Participate in team training to ensure policy knowledge.
• Track customer accounts and make updates as necessary.
• Provide thorough follow-ups to customer interactions.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative responsible for delivering exceptional customer service and building customer relationships. The role involves managing inquiries, providing updates, and scheduling to meet KPIs. The ideal candidate has strong problem-solving skills and prior customer-facing experience. Competitive hourly pay of $30.50 is offered along with generous benefits including paid time off and a pension scheme.