Client Experience Specialist - Part Time (Design Studio)

Lose Design; Irmo (SC); On-site; USD 34,663 - 49,369; Part time

Benefits offered by this job

Competitive Pay

Holidays: 25 days + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to enhance customer satisfaction and build relationships. The role involves managing inquiries, providing updates, and ensuring efficient job scheduling. Ideal candidates should possess excellent customer service and interpersonal skills, along with a high school diploma. This part-time position offers competitive pay at $30.50 hourly, along with various benefits including holidays, life insurance, and a pension scheme.

Qualifications

• Previous work in a customer-facing position.
• Self-motivated and team-orientated.
• Must have access to reliable transportation.

Responsibilities

• Reply to incoming calls from customers including products and service questions.
• Refer to customer scripts when working through difficult situations.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Knowledge of Office Suite

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to enhance customer satisfaction and build relationships. The role involves managing inquiries, providing updates, and ensuring efficient job scheduling. Ideal candidates should possess excellent customer service and interpersonal skills, along with a high school diploma. This part-time position offers competitive pay at $30.50 hourly, along with various benefits including holidays, life insurance, and a pension scheme.