Client Success & Design Studio Support

Lose Design; Eastover (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days holidays plus bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional customer service while maximizing customer satisfaction. You will manage customer inquiries, provide job progress updates, and work to meet customer requirements. Successful candidates will have excellent interpersonal skills and previous experience in a customer-facing position. The role offers competitive pay of $30.50 hourly, 25 days plus bank holidays, and benefits including a pension scheme and paid time off.

Qualifications

• Previous work in a customer-facing position.

Responsibilities

• Reply to incoming calls from customers including product and service questions.
• Participate in individual and team training/meetings to ensure policy and product knowledge are up to date.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.

Skills

Excellent customer service skills and attitude

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Job description

A multi-disciplinary design firm is seeking a Customer Service Representative to deliver exceptional customer service while maximizing customer satisfaction. You will manage customer inquiries, provide job progress updates, and work to meet customer requirements. Successful candidates will have excellent interpersonal skills and previous experience in a customer-facing position. The role offers competitive pay of $30.50 hourly, 25 days plus bank holidays, and benefits including a pension scheme and paid time off.