Customer Service Specialist - Build Client Relationships

Lose Design; Florence (SC); On-site; USD 34,663 - 49,369; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A multi-disciplinary design firm is seeking a dedicated Customer Service Representative to enhance customer relations and service delivery. The role involves managing inquiries, providing updates, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, a high school diploma, and experience in customer-facing roles. This position offers competitive pay of $30.50 hourly, with benefits including paid time off, holidays, and a pension scheme.

Qualifications

• Previous work in a customer-facing position is required.
• Self-motivated and team-oriented.
• Must have access to reliable transportation.

Responsibilities

• Manage customer enquiries and provide job progress updates.
• Ensure databases are kept up-to-date with client details.
• Participate in training/meetings for policy updates.
• Track customer accounts and provide thorough follow-ups.

Skills

Excellent customer service skills

Problem-solving skills

Excellent written and verbal skills

Excellent interpersonal skills

Proficient with office equipment

Education

High school diploma or equivalent

Tools

Office Suite

Job description

A multi-disciplinary design firm is seeking a dedicated Customer Service Representative to enhance customer relations and service delivery. The role involves managing inquiries, providing updates, and ensuring customer satisfaction. Ideal candidates will have strong communication skills, a high school diploma, and experience in customer-facing roles. This position offers competitive pay of $30.50 hourly, with benefits including paid time off, holidays, and a pension scheme.