Client Relations & Service Specialist

Lose Design; Summerville (SC); On-site; USD 42,016; Full time

Benefits offered by this job

Competitive Pay

25 days holidays + bank holidays

Pension Scheme

Paid Time Off (PTO)

401(k) fixed contribution

Life Insurance

Job summary

A design firm is seeking a Customer Service Representative to enhance client satisfaction and manage customer interactions. The role involves replying to customer inquiries, providing updates on job progress, and building strong customer relationships. Candidates should have previous experience in a customer-facing role and possess excellent interpersonal, communication, and problem-solving skills. The position offers competitive pay at $30.50 hourly, paid time off, and other benefits including holidays and a pension scheme.

Qualifications

• Previous work in a customer-facing position is desirable.
• Self-motivated and team-orientated individual is needed.

Responsibilities

• Manage customer enquiries and provide job progress updates.
• Reply to incoming calls from customers and answer queries.
• Participate in training sessions to maintain policy knowledge.
• Ensure databases are kept up-to-date with client details.

Skills

Excellent customer service skills

Problem-solving skills

Proficient with office equipment

Excellent written and verbal skills

Excellent interpersonal skills

Education

High school diploma, G.E.D. or equivalent

Tools

Office Suite

Job description

A design firm is seeking a Customer Service Representative to enhance client satisfaction and manage customer interactions. The role involves replying to customer inquiries, providing updates on job progress, and building strong customer relationships. Candidates should have previous experience in a customer-facing role and possess excellent interpersonal, communication, and problem-solving skills. The position offers competitive pay at $30.50 hourly, paid time off, and other benefits including holidays and a pension scheme.