Part-Time Bank Customer Service Pro

City National Bank of West Virginia; Beaver (WV); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative for on-site work in Beaver, WV. The role is hourly, part-time, and focused on delivering outstanding customer service at the first point of contact.

You will process transactions, educate customers on self-service options, and collaborate with internal teams to resolve issues while maintaining accurate records in line with banking regulations.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication skills

Problem solving

Computer skills

Education

High school diploma or equivalent

College degree preferred

Job description

City National Bank of West Virginia is seeking a Customer Service Representative for on-site work in Beaver, WV. The role is hourly, part-time, and focused on delivering outstanding customer service at the first point of contact.

You will process transactions, educate customers on self-service options, and collaborate with internal teams to resolve issues while maintaining accurate records in line with banking regulations.