Banking Customer Experience Specialist

City National Bank; Beckley (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Beckley, WV is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling transactions and guiding them to appropriate banking solutions.

We value clear communication, accuracy, and a customer-first attitude. The role offers opportunities for growth, comprehensive benefits, and a supportive work environment within a regional bank.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Communication skills

Verbal communication

Written communication

Problem solving

Attention to detail

Customer focus

Adaptability

Education

High school diploma or equivalent

Tools

Banking software

Job description

City National Bank in Beckley, WV is seeking a Customer Service Representative to join our on-site team. You will be the first point of contact for customers, handling transactions and guiding them to appropriate banking solutions.

We value clear communication, accuracy, and a customer-first attitude. The role offers opportunities for growth, comprehensive benefits, and a supportive work environment within a regional bank.