Banking Customer Service Pro - Growth & Impact

City National Bank of West Virginia; East Beckley (WV); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in Beckley, WV is hiring a Customer Service Representative to deliver high-quality service, handle deposits, transfers, and inquiries, and promote banking products. This on-site role requires professionalism and reliability in a fast-paced environment.

Ideal candidates demonstrate strong communication skills, attention to detail, and the ability to maintain accurate records while helping customers navigate online and mobile banking options.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication.
• Detail-oriented with strong problem-solving.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Proficient computer skills

Problem-solving

Customer service oriented

Education

High school diploma

College degree preferred

Tools

Banking software

CRM systems

Job description

City National Bank in Beckley, WV is hiring a Customer Service Representative to deliver high-quality service, handle deposits, transfers, and inquiries, and promote banking products. This on-site role requires professionalism and reliability in a fast-paced environment.

Ideal candidates demonstrate strong communication skills, attention to detail, and the ability to maintain accurate records while helping customers navigate online and mobile banking options.