Banking Customer Experience Specialist

City National Bank; St. Albans (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank, an on-site employer in West Virginia, seeks a Customer Service Representative to deliver outstanding service and support to customers. You will handle deposits, withdrawals, transfers, and online/mobile banking inquiries while promoting bank products and services.

The role requires clear communication, problem-solving skills, and the ability to work in a fast-paced environment. Join a team committed to excellent service and customer satisfaction.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Rapport building

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank, an on-site employer in West Virginia, seeks a Customer Service Representative to deliver outstanding service and support to customers. You will handle deposits, withdrawals, transfers, and online/mobile banking inquiries while promoting bank products and services.

The role requires clear communication, problem-solving skills, and the ability to work in a fast-paced environment. Join a team committed to excellent service and customer satisfaction.