Banking Customer Service Pro - Growth & Benefits

City National Bank; Beckley (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team in Beckley, WV. You will act as the frontline contact for customers, handle deposits and transfers, and guide clients through self-service banking options.

Ideal candidates have strong communication skills, attention to detail, and the ability to grow within a bustling banking environment. We offer competitive compensation and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required or preferred.
• Experience in customer service in a banking/financial setting is a plus.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online/mobile banking.

Skills

Customer service

Communication

Problem solving

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team in Beckley, WV. You will act as the frontline contact for customers, handle deposits and transfers, and guide clients through self-service banking options.

Ideal candidates have strong communication skills, attention to detail, and the ability to grow within a bustling banking environment. We offer competitive compensation and a comprehensive benefits package.