On-Site Banking Customer Care Specialist

City National Bank; Beaver (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank in West Virginia is seeking a Customer Service Representative to join our on-site team and deliver outstanding service to customers. You will be the first point of contact, addressing inquiries and promoting banking options.

Join us to process transactions accurately, educate customers on online banking, and collaborate with internal teams to resolve issues. We offer competitive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent.
• Experience in banking or financial services is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Serve as the first point of contact for customers in a professional manner.
• Identify customer needs and recommend appropriate banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online/mobile banking.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank in West Virginia is seeking a Customer Service Representative to join our on-site team and deliver outstanding service to customers. You will be the first point of contact, addressing inquiries and promoting banking options.

Join us to process transactions accurately, educate customers on online banking, and collaborate with internal teams to resolve issues. We offer competitive benefits and growth opportunities.