Banking Customer Experience Specialist

City National Bank; Beckley (WV); On-site; USD 20,664,000 - 26,174,000; Full time

Job summary

City National Bank is seeking a Customer Service Representative to join our on-site team in Beckley, West Virginia. You will be the first point of contact for customers, addressing inquiries and resolving issues with a focus on excellence in service.

Responsibilities include processing deposits, withdrawals, and transfers, guiding customers on online and mobile banking, and recommending banking products tailored to needs.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Excellent communication

Problem solving

Attention to detail

Professional demeanor

Customer rapport

Education

High school diploma or equivalent

Tools

Banking software

Job description

City National Bank is seeking a Customer Service Representative to join our on-site team in Beckley, West Virginia. You will be the first point of contact for customers, addressing inquiries and resolving issues with a focus on excellence in service.

Responsibilities include processing deposits, withdrawals, and transfers, guiding customers on online and mobile banking, and recommending banking products tailored to needs.