Customer Service Pro - Banking (FT, On-site)

City National Bank of West Virginia; Bellmeade (WV); On-site; USD 30,000 - 36,000; Full time

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative to join our on-site team in Point Pleasant, WV. You will be the first point of contact for customers, addressing inquiries and resolving issues while promoting our banking products and services.

The role emphasizes accuracy, strong communication, and the ability to work in a fast-paced environment. Prior banking experience and familiarity with banking software are a plus.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Previous customer service experience in banking or financial institution is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient with computers and banking software/systems.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as first point of contact for customers, representing the bank professionally.
• Identify needs to recommend banking products and services.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online/mobile banking.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Computer proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank of West Virginia is seeking a Customer Service Representative to join our on-site team in Point Pleasant, WV. You will be the first point of contact for customers, addressing inquiries and resolving issues while promoting our banking products and services.

The role emphasizes accuracy, strong communication, and the ability to work in a fast-paced environment. Prior banking experience and familiarity with banking software are a plus.