Bank Customer Service Pro — Growth & Training

City National Bank Of Wv; Beckley (WV); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Customer Service Representative in Beckley, WV. This on-site role involves greeting customers, handling deposits and transactions, and advising on banking products to meet client needs.

The ideal candidate will have strong communication skills, a high school diploma (college degree preferred), and a track record in fast-paced customer service. Competitive benefits and growth opportunities accompany the position.

Qualifications

• HS diploma or equivalent; college degree preferred.
• Experience in banking or financial services is a plus.
• Strong written and verbal communication skills.
• Good problem-solving and attention to detail.
• Proficient with computers and banking software.
• Capable of working in a fast-paced environment.
• Professional demeanor and rapport-building ability.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Serve as the first point of contact for customers, in-person on-site.
• Identify customer needs and suggest suitable banking products.
• Process deposits, withdrawals, and transfers accurately.
• Educate customers on self-service options and online banking.
• Maintain accurate records in compliance with banking regulations.
• Collaborate with internal teams to resolve complex issues.

Skills

Customer service

Banking knowledge

Communication

Problem-solving

Computer literacy

Adaptability

Teamwork

Education

HS diploma or equivalent

College degree preferred

Tools

Banking software

Online banking tools

Job description

City National Bank is seeking a Customer Service Representative in Beckley, WV. This on-site role involves greeting customers, handling deposits and transactions, and advising on banking products to meet client needs.

The ideal candidate will have strong communication skills, a high school diploma (college degree preferred), and a track record in fast-paced customer service. Competitive benefits and growth opportunities accompany the position.