Banking Customer Experience Specialist - On Site

City National Bank of West Virginia; Beckley (WV); On-site; USD 21,000 - 26,000; Full time

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative to join our Beckley, WV, team. This on-site role focuses on delivering exceptional service, handling transactions, and guiding customers through self-service banking options.

Responsibilities include identifying customer needs, processing transactions, and maintaining accurate records. We offer training, a supportive culture, and opportunities for career growth within the bank.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in customer service within banking or financial services is a plus.
• Strong communication, problem solving and attention to detail.
• Proficient computer skills and familiarity with banking systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Serve as first point of contact for customers in person and over the phone.
• Identify customer needs and recommend banking products and services.
• Process deposits, withdrawals and transfers accurately.
• Educate customers on self-service options and assist with online banking.
• Maintain accurate customer records in compliance with regulations.
• Collaborate with internal teams to resolve complex issues promptly.

Skills

Customer service

Communication

Problem solving

Attention to detail

Adaptability

Education

High school diploma

Tools

Banking software

Job description

City National Bank of West Virginia is seeking a Customer Service Representative to join our Beckley, WV, team. This on-site role focuses on delivering exceptional service, handling transactions, and guiding customers through self-service banking options.

Responsibilities include identifying customer needs, processing transactions, and maintaining accurate records. We offer training, a supportive culture, and opportunities for career growth within the bank.