Part-Time Banking Customer Experience Specialist

City National Bank of West Virginia; St. Albans (WV); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank of West Virginia is seeking a Customer Service Representative in Saint Albans, WV. This on-site position focuses on delivering friendly, accurate service to customers and supporting daily banking needs.

You will handle inquiries, process transactions, promote self-service options, and maintain precise records while upholding regulatory standards and a professional demeanor. Join a team that values excellence, growth, and a strong community presence, with competitive benefits

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Skills

Customer service experience

Communication skills

Problem-solving

Attention to detail

Computer skills

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Banking systems

Job description

City National Bank of West Virginia is seeking a Customer Service Representative in Saint Albans, WV. This on-site position focuses on delivering friendly, accurate service to customers and supporting daily banking needs.

You will handle inquiries, process transactions, promote self-service options, and maintain precise records while upholding regulatory standards and a professional demeanor. Join a team that values excellence, growth, and a strong community presence, with competitive benefits