Parking Technology Concierge

SP Plus Corporation; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

SP Plus Corporation, a Metropolis company, is seeking a Mobility Specialist to serve as the face of our technology-driven parking experience in Nashville. You will help customers navigate Metropolis parking technology and enroll them in our system, delivering courteous, professional service in a fast-paced environment.

Responsibilities include greeting guests, educating on technology, enforcing policies, documenting violations, and keeping lots and facilities clean.

Qualifications

• High school diploma or GED preferred, but not required.
• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology (iPad, iPhone, Android).
• Ability to communicate effectively in spoken English with customers and team members.
• Strong interpersonal and communication skills.
• Reliable, adaptable, and able to thrive in a fast-paced environment.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment as needed.
• Promote positive customer relationships by consistently delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations in accordance with company policies.
• Document violations using company-provided mobile devices, including photo documentation.
• Maintain the cleanliness of parking lots, garages, and common areas.
• Identify and report debris, spills, hazards, or maintenance issues promptly.
• Sweep floors, collect trash, and empty trash receptacles as needed.
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
• Work independently and collaboratively as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned

Skills

Customer service

English communication

Comfort with mobile devices

Ability to thrive in fast-paced env.

Stand/walk for extended periods

Education

High school diploma or GED

Job description

SP Plus Corporation, a Metropolis company, is seeking a Mobility Specialist to serve as the face of our technology-driven parking experience in Nashville. You will help customers navigate Metropolis parking technology and enroll them in our system, delivering courteous, professional service in a fast-paced environment.

Responsibilities include greeting guests, educating on technology, enforcing policies, documenting violations, and keeping lots and facilities clean.