Smart Parking Experience Specialist

Metropolis Technologies; Chicago (IL); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Long/short term disability

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is seeking a Mobility Specialist to join our Chicago location. You will serve as the face of our technology-driven parking experience, helping guests navigate enrollment and ensuring a courteous, professional level of service.

Responsibilities include educating customers on Metropolis parking technology, patrolling facilities, processing violations, maintaining cleanliness, and reporting hazards.

Qualifications

• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices).
• Ability to communicate effectively in spoken English with customers and team members.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment as needed.
• Promote positive customer relationships by consistently delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations in accordance with company policies.
• Document violations using company-provided mobile devices, including photo documentation.
• Maintain the cleanliness of parking lots, garages, and common areas.
• Identify and report debris, spills, hazards, or maintenance issues promptly.
• Sweep floors, collect trash, and empty trash receptacles as needed.
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
• Work independently and collaboratively as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned

Skills

Customer service

English communication

Interpersonal skills

Reliability & adaptability

Teamwork

Education

High school diploma or GED

Tools

Mobile devices (iPad/iPhone/Android)

Job description

SP+, a Metropolis company, is seeking a Mobility Specialist to join our Chicago location. You will serve as the face of our technology-driven parking experience, helping guests navigate enrollment and ensuring a courteous, professional level of service.

Responsibilities include educating customers on Metropolis parking technology, patrolling facilities, processing violations, maintaining cleanliness, and reporting hazards.