Parking Technology Concierge

Metropolis Technologies; Detroit (MI); On-site; USD 44,083,200 - 57,859,200; Full time

Job summary

SP+ is seeking a Mobility Specialist in Detroit (Greektown) to serve as the front-line face of our technology-driven parking experience. You will help customers navigate Metropolis parking technology, enroll users, and ensure excellent service in a fast-paced environment.

Shifts include 6a-2:30p on weekdays and 6p-2a on Sundays through Wednesdays. The role requires a parking lot license from Detroit and physical stamina to stand for extended periods.

Qualifications

• High school diploma or GED preferred, but not required.
• Prior parking industry experience preferred, but not required.
• Strong customer service orientation with a willingness to go above and beyond.
• Comfortable using mobile devices and technology (iPad, iPhone, Android devices).
• Ability to communicate effectively in spoken English with customers and team members.

Responsibilities

• Greet and assist guests in parking lots and garages, providing professional and friendly service.
• Educate customers on Metropolis parking technology and assist with enrollment as needed.
• Promote positive customer relationships by consistently delivering excellent customer service.
• Respond to customer questions and concerns confidently and courteously.
• Patrol assigned parking lots and garages to identify vehicles without proper payment or authorization.
• Issue parking violations in accordance with company policies.
• Document violations using company-provided mobile devices, including photo documentation.
• Maintain the cleanliness of parking lots, garages, and common areas.
• Identify and report debris, spills, hazards, or maintenance issues promptly.
• Sweep floors, collect trash, and empty trash receptacles as needed.
• Perform basic vehicle maintenance tasks, including cleaning, washing, oil changes, and minor upkeep.
• Work independently and collaboratively as part of a team.
• Observe all safety protocols at all times.
• Perform additional duties as assigned.

Skills

Customer service

Mobile devices

English communication

Education

High school diploma / GED

Tools

iPad / iPhone / Android devices

Job description

SP+ is seeking a Mobility Specialist in Detroit (Greektown) to serve as the front-line face of our technology-driven parking experience. You will help customers navigate Metropolis parking technology, enroll users, and ensure excellent service in a fast-paced environment.

Shifts include 6a-2:30p on weekdays and 6p-2a on Sundays through Wednesdays. The role requires a parking lot license from Detroit and physical stamina to stand for extended periods.