Parking Operations Manager — Customer Experience Lead

Metropolis Technologies; Paterson (NJ); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical programming

Dental

Vision

FSAs

Disability insurance

Life insurance

401k

Paid time off

Job summary

SP+ is a Metropolis company that operates a nationwide parking network, using AI to power checkout-free experiences. The role oversees a diverse team and is responsible for delivering exceptional customer service, managing budgets, and ensuring safety and compliance across locations.

The position is full-time, based in Paterson, NJ, with an emphasis on leadership, process improvement, and profitability. Competitive benefits and a strong focus on equal opportunity employment are highlighted.

Qualifications

• Must demonstrate ability to lead and motivate a diverse team.
• Strong commitment to delivering excellent customer experience.
• Experience budgeting and reviewing P&L is a plus.
• Able to react quickly and solve problems.
• Proficient with Microsoft Office and learning internal systems.

Responsibilities

• Lead staffing and supervise team to deliver superior customer experience.
• Ensure parking, security, and cash controls are followed.
• Maximize profitability through revenue development and expense control.
• Handle accounts payable and payroll duties.
• Oversee facility maintenance and safety plans.

Skills

Team leadership

Customer service

Budgeting & P&L

Problem solving

MS Office

Job description

SP+ is a Metropolis company that operates a nationwide parking network, using AI to power checkout-free experiences. The role oversees a diverse team and is responsible for delivering exceptional customer service, managing budgets, and ensuring safety and compliance across locations.

The position is full-time, based in Paterson, NJ, with an emphasis on leadership, process improvement, and profitability. Competitive benefits and a strong focus on equal opportunity employment are highlighted.