Operations Manager: Customer Experience & Ops Leader

Metropolis Technologies; Arlington (TX); On-site; USD 46,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid time off

Job summary

SP+, a Metropolis company, seeks an Operations Leader in Arlington to manage parking operations, lead a diverse team, and ensure service excellence. You will oversee budgeting, procurement, payroll, and security procedures while driving profitability and safety across the site.

Responsibilities include staff development, vendor coordination, and maintaining high standards of cleanliness, safety, and regulatory compliance. Join a forward-thinking company powering checkout-free mobility.

Qualifications

• Leads, develops, trains, and supervises a diverse team to deliver service excellence.
• Strong focus on customer experience and client satisfaction.
• Experience budgeting and reviewing P&L; financial stewardship is a plus.
• Ability to react and solve problems quickly in a fast-paced environment.
• Proficient with Microsoft Office Suite and basic internal systems.

Responsibilities

• Resolve client requests and concerns efficiently and communicate improvements.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees.
• Ensure parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, marketing, cash control, and expense reviews.
• Identify procurement and vendor service needs for the location.
• Perform general accounting duties including accounts payable and payroll.
• Monitor facility maintenance and cleanliness standards.
• Review damage claims and implement safety improvements.
• Ensure compliance with OSHA laws and company policies.

Skills

Leadership & team management

Customer experience

Problem solving

Budgeting / P&L experience

Office software proficiency

Job description

SP+, a Metropolis company, seeks an Operations Leader in Arlington to manage parking operations, lead a diverse team, and ensure service excellence. You will oversee budgeting, procurement, payroll, and security procedures while driving profitability and safety across the site.

Responsibilities include staff development, vendor coordination, and maintaining high standards of cleanliness, safety, and regulatory compliance. Join a forward-thinking company powering checkout-free mobility.