Operations Manager, Customer Experience & Profitability

SP Plus Corporation; San Francisco (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

SP+ is an artificial intelligence-driven parking solutions provider deploying checkout-free experiences across North America. We operate the largest parking network with thousands of locations and a focus on innovation in customer service and operations.

We are seeking a leader to manage a diverse team, oversee budgets and P&L, and drive profitability while ensuring safety and procedural compliance within our parking facilities.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims.Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence ofsimilar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Lead and motivate team

Customer experience focus

Budgeting & P&L awareness

Problem solving

Office applications

Tools

Microsoft Office

Job description

SP+ is an artificial intelligence-driven parking solutions provider deploying checkout-free experiences across North America. We operate the largest parking network with thousands of locations and a focus on innovation in customer service and operations.

We are seeking a leader to manage a diverse team, oversee budgets and P&L, and drive profitability while ensuring safety and procedural compliance within our parking facilities.