Parking Operations Supervisor & Customer Experience

SP+; Fort Lauderdale (FL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

401k

Paid time off

Job summary

SP+, a Metropolis company, specializes in AI-powered parking solutions and checkout-free experiences for mobility. This role supports the day-to-day management of a Fort Lauderdale location, delivering courteous service, coordinating with Facility Manager, and ensuring operations meet contractual guidelines.

The position emphasizes client relations, safe maintenance of parking equipment, and readiness to step into different duties as needed. Competitive benefits and hourly pay are provided.

Qualifications

• Minimal high school diploma or equivalent and a minimal 1 month related experience or training; or equivalent combination of education and experience.
• Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Customer Service - Maintains positive attitude. Responds to requests for service and assistance.
• Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Judgment - Exhibits sound and accurate judgment.
• License Requirement - The individual will only be required to have and maintain a valid state-issued driver's license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Assist in the management of day-to-day activities of the assigned locations.
• Assist with management duties as assigned.
• Courteously assist customers.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Substitute for any position, if necessary.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Complete other duties as needed.

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

License Requirement

Education

High school diploma or equivalent

Job description

SP+, a Metropolis company, specializes in AI-powered parking solutions and checkout-free experiences for mobility. This role supports the day-to-day management of a Fort Lauderdale location, delivering courteous service, coordinating with Facility Manager, and ensuring operations meet contractual guidelines.

The position emphasizes client relations, safe maintenance of parking equipment, and readiness to step into different duties as needed. Competitive benefits and hourly pay are provided.