Operations Lead – Parking Services & Team Growth

SP+; Baltimore (MD); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid time off

Job summary

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. This role, based in Baltimore, leads a diverse team and drives profitability while ensuring top-notch customer service and compliant operations.

Responsibilities include staffing, training, budgeting, procurement, payroll, and safety compliance, with a focus on delivering outstanding client satisfaction and efficient parking operations.

Qualifications

• Demonstrates ability to lead, manage and motivate a diverse group of team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction.
• Prior experience developing budgets and P&L (Profit and Loss) review a plus.
• Ability to react and problem-solve quickly.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).

Responsibilities

• Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
• Ensure that proper parking, security, and cash control procedures are followed.
• Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
• Identify all procurement and vendor service needs of the location.
• Perform general accounting duties such as accounts payable, payroll, and petty cash.
• Monitor facility maintenance for cleanliness standards.
• Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
• Implement all policies and procedures to ensure compliance with all OSHA laws.

Skills

Leadership

Customer service

Staff supervision

Problem solving

Budgeting

Communication

Tools

Microsoft Office Suite

Job description

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. This role, based in Baltimore, leads a diverse team and drives profitability while ensuring top-notch customer service and compliant operations.

Responsibilities include staffing, training, budgeting, procurement, payroll, and safety compliance, with a focus on delivering outstanding client satisfaction and efficient parking operations.