Park Operations Lead & Guest Experience Manager

Towne Park LLC; Washington (District of Columbia); Presencial; USD 50.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Paid time off

Descripción de la vacante

Towne Park LLC in Washington, DC is seeking an Associate Manager to ensure high levels of guest, client and associate satisfaction at a designated location. You will oversee guest services, manage staff, and drive daily operations to meet service standards.

You will recruit and train associates, monitor performance, handle customer concerns, and support budgeting, reporting and revenue controls. The role requires strong hospitality experience, a valid driver's license and at least one year in a

Formación

• Associate’s degree or equivalent preferred.
• Valid driver’s license and clean driving record.
• At least 1 year of related hospitality experience.
• Strong customer service and communication skills.
• Ability to lead a small team and handle multiple tasks.

Responsabilidades

• Ensure high levels of guest, client and associate satisfaction at the location.
• Hire, train, evaluate and discharge associates as needed.
• Plan, assign and direct work; manage performance and reporting.
• Oversee financial management, revenue reports and budgeting.
• Address customer complaints and maintain service quality across shifts.

Educación

Associate’s degree or equivalent

Herramientas

MS Office

Descripción del empleo

Towne Park LLC in Washington, DC is seeking an Associate Manager to ensure high levels of guest, client and associate satisfaction at a designated location. You will oversee guest services, manage staff, and drive daily operations to meet service standards.

You will recruit and train associates, monitor performance, handle customer concerns, and support budgeting, reporting and revenue controls. The role requires strong hospitality experience, a valid driver's license and at least one year in a