Guest Experience & Operations Manager

Towne; Philadelphia (Philadelphia County); Sur place; USD 48 000 - 72 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Company-paid life and AD&D insurance

Short-term and long-term disability

401k retirement savings plan

Telemedicine benefits

Résumé du poste

Towne Park is seeking an Associate Manager to ensure high levels of client, customer, and associate satisfaction at a designated Towne Park location. Responsibilities include managing guest/patient services, hiring and training associates, directing work, and evaluating performance.

The role requires leadership of a minimum of two associates, strong financial oversight, and a focus on safety and service standards across shifts. Manual transmission driving may be required.

Qualifications

• Associate's degree or equivalent degree preferred.
• Valid driver's license and clean driving record.
• Minimum of one year of related experience in hospitality.
• Knowledge of Towne Park procedures and safety policies.
• Ability to drive manual transmission.
• Proficient in MS Office and POS systems.
• Strong written and verbal communication.

Responsabilités

• Deliver guest/patient services across shifts with a focus on quality and service levels.
• Efficiently plan labor resources and adjust staffing.
• Participate in recruitment and hiring processes.
• Coach and evaluate associates; conduct performance appraisals.
• Build cohesive relationships with client staff and maintain regular communication.
• Drive business metrics including forecasting, productivity, revenue reporting, and compliance.

Connaissances

Guest service excellence

Team leadership

Training & coaching

Customer communication

MS Office proficiency

POS applications

Formation

Associate's degree or equivalent degree preferred

Outils

MS Office (Excel, Word and Outlook)

Point-of-sale applications

Description du poste

Towne Park is seeking an Associate Manager to ensure high levels of client, customer, and associate satisfaction at a designated Towne Park location. Responsibilities include managing guest/patient services, hiring and training associates, directing work, and evaluating performance.

The role requires leadership of a minimum of two associates, strong financial oversight, and a focus on safety and service standards across shifts. Manual transmission driving may be required.