Parking Operations Lead & Guest Experience Manager

Towne; Cleveland (OH); On-site; USD 46,000 - 68,000; Full time

Job summary

Towne Park is seeking an Associate Manager to oversee operations at a Towne Park location in Cleveland, OH. You will ensure guest services excellence, hire and train staff, and manage day-to-day activities to meet service standards.

The role requires at least 1 year in hospitality, a valid driver’s license, and familiarity with Towne Park procedures. Competitive benefits and growth opportunities are provided.

Qualifications

• Associate’s degree or equivalent degree preferred.
• Valid driver’s license and clean driving record.
• Minimum of 1 year of related hospitality experience.
• Knowledge of Towne Park’s procedures and site-specific safety policies.

Responsibilities

• Ensure high levels of client, customer and associate satisfaction at a designated Towne Park location.
• Manage guest/patient services; hire, train, evaluate, and discharge associates; plan, assign and direct work; appraise performance; financial management and reporting.
• Address customer complaints; supervise a minimum of two associates.
• Develop cohesive relationships with client staff; maintain regular communication and site presence to exceed expectations.

Skills

Hiring

Training

Performance evaluation

Staff management

Financial reporting

Customer service

Scheduling

Education

Associate’s degree or equivalent degree preferred

Tools

MS Office (Excel, Word, Outlook)

Job description

Towne Park is seeking an Associate Manager to oversee operations at a Towne Park location in Cleveland, OH. You will ensure guest services excellence, hire and train staff, and manage day-to-day activities to meet service standards.

The role requires at least 1 year in hospitality, a valid driver’s license, and familiarity with Towne Park procedures. Competitive benefits and growth opportunities are provided.