Parking Experience Specialist - Customer Support

Standard Parking Corporation; Cleveland (OH); Sur place; USD 21 000 - 26 000; Plein temps

Résumé du poste

SP, a Metropolis company, is hiring a Customer Service Representative for the Ritz-Carlton Cleveland location to ensure top-notch customer service in a busy parking facility. You will help customers, process payments on automated equipment, and assist with daily location operations.

Responsibilities include guiding customers, performing audits, handling transactions, and maintaining clean, professional presentation.

Responsabilités

• Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility
• Assists customers in making payment to fully automated revenue control equipment
• Goes above and beyond to deliver an exceptional client and customer experience
• Assists in the management of the day-to-day activities of the assigned location
• Monitors parkers in pay-in lanes
• Makes every customer interaction a moment that matters through friendly and professional conduct
• Performs other necessary functions as assigned
• Conducts garage and facility audits as required by management
• Counts “bank” of revenue (if required) at beginning of shift to ensure starting total is correct
• Makes change (if required) for customers before transactions
• Quotes rates for parking services
• Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily
• Resolves customer complaints independently or with the aid of a supervisor
• Answers telephone in a prompt and courteous manner (if required)
• Maintains cleanliness of facility and picks up trash in the surrounding area
• Presents themselves professionally (neat appearance and in uniform) at all times while at work
• Arrives to work on time for scheduled shifts
• Completes any other duties that may be assigned by the supervisor

Description du poste

SP, a Metropolis company, is hiring a Customer Service Representative for the Ritz-Carlton Cleveland location to ensure top-notch customer service in a busy parking facility. You will help customers, process payments on automated equipment, and assist with daily location operations.

Responsibilities include guiding customers, performing audits, handling transactions, and maintaining clean, professional presentation.